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Author Question: If bad news is expected, then you shouldn't try to soften the blow of the bad news. Indicate ... (Read 188 times)

pragya sharda

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on: Jun 23, 2018
If bad news is expected, then you shouldn't try to soften the blow of the bad news.
 
  Indicate whether the statement is true or false.

Question 2

A buffer is an introductory sentence or paragraph that leads up to and softens the bad news.
 
  Indicate whether the statement is true or false.


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Liddy

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: False
Explanation: Regardless of which organizational plan you use to present the main idea of a bad-news message, you want to soften the blow of the bad news, even if it is expected.

Answer to Question 2

Answer: True
Explanation: Buffers are introductory statements that lead up to bad news and soften its impact. Buffers may provide a context for the message or provide positive information that builds goodwill.


pragya sharda

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Reply 2 on: Jun 23, 2018
Excellent

sultana.d

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Reply 3 on: Yesterday
Gracias!

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