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Author Question: What can be done to soften unexpected bad news? A) It can be followed by reasons for the bad ... (Read 208 times)

Starlight

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on: Jun 23, 2018
What can be done to soften unexpected bad news?
 
  A) It can be followed by reasons for the bad news.
  B) It can be written using you language.
  C) It can be implied, allowing the receiver to guess at the bad news.
  D) It can be placed later in the message.
  E) It can be apologized for.

Question 2

Why should bad-news messages undergo extensive evaluations before being sent?
 
  A) To allow for continued goodwill
  B) To ensure all important details have been clearly identified
  C) The message can have significant negative business results
  D) The message may determine new corporate policy
  E) The message may contain incorrect or inaccurate information


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gcook

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) You can soften the unexpected bad news by moving it later in the message. In addition, provide an honest explanation without giving too much information about the other client, and it does express some appreciation

Answer to Question 2

Answer: C
Explanation: C) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


Starlight

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Reply 2 on: Jun 23, 2018
Excellent

elyse44

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Reply 3 on: Yesterday
:D TYSM

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