This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What can be done to soften unexpected bad news? A) It can be followed by reasons for the bad ... (Read 192 times)

Starlight

  • Hero Member
  • *****
  • Posts: 567
on: Jun 23, 2018
What can be done to soften unexpected bad news?
 
  A) It can be followed by reasons for the bad news.
  B) It can be written using you language.
  C) It can be implied, allowing the receiver to guess at the bad news.
  D) It can be placed later in the message.
  E) It can be apologized for.

Question 2

Why should bad-news messages undergo extensive evaluations before being sent?
 
  A) To allow for continued goodwill
  B) To ensure all important details have been clearly identified
  C) The message can have significant negative business results
  D) The message may determine new corporate policy
  E) The message may contain incorrect or inaccurate information


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

gcook

  • Sr. Member
  • ****
  • Posts: 343
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: D
Explanation: D) You can soften the unexpected bad news by moving it later in the message. In addition, provide an honest explanation without giving too much information about the other client, and it does express some appreciation

Answer to Question 2

Answer: C
Explanation: C) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


Starlight

  • Member
  • Posts: 567
Reply 2 on: Jun 23, 2018
Gracias!

kalskdjl1212

  • Member
  • Posts: 353
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

Patients who have been on total parenteral nutrition for more than a few days may need to have foods gradually reintroduced to give the digestive tract time to start working again.

Did you know?

Of the estimated 2 million heroin users in the United States, 600,000–800,000 are considered hardcore addicts. Heroin addiction is considered to be one of the hardest addictions to recover from.

Did you know?

There are over 65,000 known species of protozoa. About 10,000 species are parasitic.

Did you know?

In the United States, congenital cytomegalovirus causes one child to become disabled almost every hour. CMV is the leading preventable viral cause of development disability in newborns. These disabilities include hearing or vision loss, and cerebral palsy.

A biological profile from the bony remains of an individual may be preferable to a DNA profile for a A biological profile from the bony remains of an individual may be preferable to a DNA profile for a
The “Infertility Belt” In certain countries in Central Africa, infertility rates are as high as 30% The “Infertility Belt” In certain countries in Central Africa, infertility rates are as high as 30%
One of the reasons I went to Cambodia was to interview a feral child—the boy shown here—who ... One of the reasons I went to Cambodia was to interview a feral child—the boy shown here—who ...
Tiger Woods as he answers questions at a news conference. Tiger Woods as he answers questions at a news conference.
Trump coverage in major news networks Trump coverage in major news networks
13 Reasons Why 13 Reasons Why
Video: Simple Diffusion - Ion transport

For a complete list of videos, visit our video library