Which of the following would least likely encourage the reader of ...

[justinmsk]

Which of the following would least likely encourage the reader of a message for a claim to grant the claim?
 
  A) Showing the reader how the organization is responsible for the problem
  B) Appealing to the reader's sense of fair play
  C) Appeal to the reader's sense of moral responsibility
  D) Being calm and reasonable
  E) Allowing the reader to choose the most appropriate resolution

Question 2

Which section of the persuasive request for action indicates what you know about the situation being written about?
 
  A) Your goal statement
  B) The interest and desire sections
  C) The attention getting device
  D) The logical appeal
  E) The demand for action

[mrphibs]

Answer to Question 1

Answer: E
Explanation: E) Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship. The reader should know what the sender considers a fair and reasonable solution before determining their course of action.

Answer to Question 2

Answer: B
Explanation: B) Open with an attention-getting device and show readers that you understand their concerns. Use the interest and desire sections of your message to demonstrate that you have good reason for making such a request and to cover what you know about the situation: the facts and figures, the benefits of helping, and any history or experience that will enhance your appeal.

[justinmsk]

Wow, this really help

[bdobbins]

Thanks for the timely response, appreciate it