Which of the following would generally be written using a direct ...

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Which of the following would generally be written using a direct format?
 
  A) Refusing social networking recommendation requests
  B) Refusing requests for recommendations
  C) Refusing requests for claims and adjustments
  D) Rejecting suggestions and proposals
  E) Refusing routine requests

Question 2

When you need to refuse a routine request that you accepted in the past, what should be the focus of the message?
 
  A) Maintaining the working relationship
  B) Softening the bad news by indicating the issue is still under consideration
  C) Limiting alternatives so as not to mislead the audience
  D) Implying that other assistance might be available, even if it isn't
  E) Implying that other information might be available, even if it isn't

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Answer to Question 1

Answer: E
Explanation: E) When you are unable to meet a routine request, your primary communication challenge is to give a clear negative response without generating negative feelings or damaging either your personal reputation or the company's. The direct approach works best for most routine negative responses because it is simpler and more efficient. The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request, or when you're forced to decline a request that you might have accepted in the past.

Answer to Question 2

Answer: A
Explanation: A) The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request, or when you're forced to decline a request that you might have accepted in the past. Manage your time carefully; focus on the most important relationships and requests.

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TYSM

Excellent