Answer to Question 1
Answer: B
Explanation: B) By opening with the main idea or good news, you prepare your audience for the details that follow. Make your opening clear and concise.
Answer to Question 2
Answer: A
Explanation: A) Place your main idea (the positive reply or the good news) in the opening. Use the body to explain all the relevant details, and close cordially, perhaps highlighting a benefit to your reader.