Answer to Question 1
Answer: A
Explanation: A) Search for online conversations that are already taking place. Answer questions, solve problems, and respond to rumors and misinformation.
Answer to Question 2
Answer: A
Explanation: A) Just as public networks can bring friends and family together, internal social networks can help companies grow closer, including helping new employees navigate their way through the organization, finding experts, mentors, and other important contacts; encouraging workforces to jell after reorganizations or mergers; and overcoming structural barriers in communication channels, bypassing the formal communication system to deliver information where it is needed in a timely fashion.