When rejecting a request because of company policy, you should ...

[leilurhhh]

When rejecting a request because of company policy, you should
 
  A) simply cite the policy as the reason for your decision.
  B) be sure to include a copy of the policy with your rejection.
  C) explain the policy so the audience can try to meet the requirements later.
  D) say that violating the policy will get you into serious trouble.
  E) admit that you think the policy is unfair, but you have to follow it anyway.

Question 2

With the exception of ________, all of the following guidelines can help you close a negative message on a respectful note.
 
  A) being sincere
  B) managing future correspondence
  C) avoiding an uncertain conclusion
  D) promising an optimistic future outcome
  E) expressing optimism, if appropriate

[ciecieme]

Answer to Question 1

Answer: C
Explanation: C) Skilled and sympathetic communicators explain company policy (without referring to it as policy) so that the audience can try to meet the requirements in the future. Avoid hiding behind company policy to cushion your bad news. If you say, Company policy forbids our hiring anyone who does not have two years' supervisory experience, you imply that you will not consider anyone on his or her individual merits.

Answer to Question 2

Answer: D
Explanation: D) All of the following guidelines can help you close a bad news message respectfully: avoiding an uncertain conclusion, managing future correspondence, expressing optimism (if appropriate), and being sincere.

[leilurhhh]

YES! Correct, THANKS for helping me on my review

[strudel15]

TYSM