If a caller argues with a medical assistant, the medical ...

[tichca]

If a caller argues with a medical assistant, the medical assistant must respond professionally and calmly.
 
  Indicate whether the statement is true or false

Question 2

Answering services provide all of the following services except:
 
  A) recording patient calls.
  B) contacting the physician in emergency situations.
  C) forwarding calls to appropriate parties after office hours.
  D) having on-call physician information.

[debra928]

Answer to Question 1

TRUE
Heading: Being Professional on the Telephone
Learning Objective: 8.7

Answer to Question 2

A