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Author Question: If a caller argues with a medical assistant, the medical assistant must respond professionally and ... (Read 103 times)

tichca

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on: Jun 25, 2018
If a caller argues with a medical assistant, the medical assistant must respond professionally and calmly.
 
  Indicate whether the statement is true or false

Question 2

Answering services provide all of the following services except:
 
  A) recording patient calls.
  B) contacting the physician in emergency situations.
  C) forwarding calls to appropriate parties after office hours.
  D) having on-call physician information.
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debra928

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Reply #1 on: Jun 25, 2018
Answer to Question 1

TRUE
Heading: Being Professional on the Telephone
Learning Objective: 8.7

Answer to Question 2

A


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