Author Question: During a telephone screening, you should not: A) paraphrase the caller's description of his or her ... (Read 81 times)

Sufayan.ah · **on:** Jun 25, 2018

During a telephone screening, you should not:
A) paraphrase the caller's description of his or her symptoms
B) determine the caller's identity
C) ask whether the caller is a new or existing patient of the practice
D) ask the same questions every time of each patient reporting similar symptoms

Question 2

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should:
A) say nothing to the patient
B) tell the patient about the delay only if he or she asks
C) lie to the patient about how long the wait is likely to be
D) notify the patient tactfully and offer the option to reschedule