If you need to transfer a call, you should do all of the ...

[xclash]

If you need to transfer a call, you should do all of the following EXCEPT
 
  a. inform the caller of the name of the person to whom he or she is being transferred.
   b. hang up as soon as you have transferred the call to keep the lines open.
 c. provide the caller with the extension number of the person to whom he or she is being transferred.
  d. let the person to whom you are transferring the call know the caller's name and the reason for the call.

Question 2

________ Catheterization is used to collect a sterile urine specimenthe ideal urine specimen because it is free of contamination.
 
  Indicate whether the statement is true or false

[lin77x]

Answer to Question 1

b

Answer to Question 2

True

[xclash]

Excellent

[kusterl]

TYSM