Answer to Question 1
Answer: D
In order to determine the leadership style of the manager, the nurse would ask the manager how he or she handles new unit policies. If the manager states that policies are determined by leadership who will give orders and directions to the group, then the new graduate knows this manager is autocratic in nature. Asking about the shift will not tell the nurse about leadership style. How the manager implements orientation would not necessarily reveal the manager's leadership style. Working overtime is a unit or hospital rule, not a leadership style.
Answer to Question 2
Answer: A
Responding with some clarifications indicates the client understood some of the teaching and preserves the client's dignity and trust in the nurse. Saying that the client did not understand the information is belittling. Beginning a negative phrase with you is assigning blame, which impedes the therapeutic relationship. Telling the client the nurse can do it better defeats the goal of the feedback; the nurse would want to instill self-confidence in the client, and this type of action will hurt that goal.