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Author Question: Humor appears to be more effective when consumers a. have a positive attitude toward a brand. b. ... (Read 64 times)

vicotolentino

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  • Posts: 552
on: Jun 28, 2018
Humor appears to be more effective when consumers
 a. have a positive attitude toward a brand.
  b. are low in need for cognition.
  c. are in a negative mood.
  d. already have a distinct schema and associations for a brand.
  e. have a negative attitude toward a brand.

Question 2

CRM is a cross-functional process for achieving:
 a. personalized treatment for all customers.
 b. customer transactional relationships.
 c. a continuing dialogue with customers.
 d. supply market dynamism.
 e. none of the above.


TDubDCFL

  • Sr. Member
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  • Posts: 357
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

c


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