Author Question: What is the primary disadvantage associated with using financial incentives as a means of developing ... (Read 71 times)

khang · **on:** Jun 28, 2018

What is the primary disadvantage associated with using financial incentives as a means of developing customer relationships?
A) They take a long time to work.
B) Customers may resist the use of financial incentives.
C) They are highly expensive.
D) They can be easily imitated.
E) Customer trust is usually lacking.

Question 2

In the context of expediting orders and monitoring installation, salespeople:
A) must track orders and inform customers when there is a delay.
B) must not set estimates on product delivery dates.
C) must not interfere with the installation team and the installation process.
D) must not inform the customer about the reason for delay when the product is delivered.
E) must wait till the delivery day to announce any delays.