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Author Question: Service failures NOT relating to problematic customers include: A) uncooperative customers. B) ... (Read 88 times)

ts19998

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on: Jun 28, 2018
Service failures NOT relating to problematic customers include:
 A) uncooperative customers.
  B) breaking company policies.
  C) drunkenness.
  D) admitted customer error.
  E) verbal and physical abuse.

Question 2

The exchange process tends to break down when marketing activities deviate from accepted standards.
 
 Indicate whether the statement is true or false


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gstein359

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

True


ts19998

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Reply 2 on: Jun 28, 2018
Gracias!

emsimon14

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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