Service failures NOT relating to problematic customers include: ...

[ts19998]

Service failures NOT relating to problematic customers include:
 A) uncooperative customers.
  B) breaking company policies.
  C) drunkenness.
  D) admitted customer error.
  E) verbal and physical abuse.

Question 2

The exchange process tends to break down when marketing activities deviate from accepted standards.
 
 Indicate whether the statement is true or false

[gstein359]

Answer to Question 1

D

Answer to Question 2

True

[ts19998]

Thanks for the timely response, appreciate it

[bigcheese9]

YES! Correct, THANKS for helping me on my review