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Author Question: When Andy hears a customer say I need something a lot cheaper, he knows that a product objection is ... (Read 110 times)

mrsjacobs44

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on: Jun 28, 2018
When Andy hears a customer say I need something a lot cheaper, he knows that a product objection is being raised.
 
 Indicate whether the statement is true or false

Question 2

Which of the following statements pertaining to the SERVQUAL scale is correct?
 A) SERVQUAL compares perceptions to what customers would normally expect.
  B) SERVQUAL is a 22-item scale.
  C) SERVQUAL consists of four service quality dimensions.
  D) SERVQUAL compares perceptions to what a customer should expect from a firm that delivers high-quality services.
  E) SERVQUAL consists of one in-depth and two sub-sections of questions.


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aloop

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Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

D


mrsjacobs44

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Reply 2 on: Jun 28, 2018
Gracias!

Viet Thy

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Reply 3 on: Yesterday
:D TYSM

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