Differentiation approaches such as competence, courtesy, ...

[panfilo]

Differentiation approaches such as competence, courtesy, reliability, and responsiveness are forms of _____ differentiation.
 A) product
  B) personnel
  C) image
  D) service
  E) satisfaction

Question 2

Microsoft's Windows platform dominates the market for personal computer operating systems. By continuously upgrading and stretching the technology underlying its Windows system, Microsoft is pursuing a strategy of:
 A) customer intimacy.
  B) product leadership.
  C) operational excellence.
  D) total quality management.
  E) technological leadership.

[micaelaswann]

Answer to Question 1

B

Answer to Question 2

B

[panfilo]

Thanks for the timely response, appreciate it

[ghepp]

Great answer, keep it coming