Define the fundamental components of a service ...

[armygirl]

Define the fundamental components of a service blueprint.

Question 2

With respect to conducting a situation analysis, which of the following IS NOT one of the four important issues to keep in mind?
 A) Analysis alone is not a solution.
  B) Data are not the same as information.
  C) All bits of data are relevant no matter how minor they may seem.
  D) The benefits of analysis must outweigh the costs.
  E) Conducting a situation analysis is a challenging exercise.

[bob]

Answer to Question 1

Service blueprints identify the directions in which processes flow, the time it takes to move from one process to the next, the costs involved with each process step, the amount of inventory build-up at each step, and the bottlenecks in the system.

Answer to Question 2

C

[armygirl]

Gracias!

[Alyson.hiatt@yahoo.com]

Thanks for the timely response, appreciate it