The postpurchase model in which consumers evaluate services by the amount of influence they have ...

Author Question: The postpurchase model in which consumers evaluate services by the amount of influence they have ... (Read 105 times)

Diane

Hero Member
Posts: 576

on: Jun 28, 2018

The postpurchase model in which consumers evaluate services by the amount of influence they have over the service encounter is the:
A) role congruence model.
B) perceived-control model.
C) expectancy disconfirmation model.
D) script perspective.
E) servuction model.

Question 2

The term marketspace describes electronic marketplaces unbound by time or space.

Indicate whether the statement is true or false

Viet Thy

Sr. Member
Posts: 329

Reply #1 on: Jun 28, 2018

Answer to Question 1

B

Answer to Question 2

True

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