The postpurchase model in which consumers evaluate services by ...

[Diane]

The postpurchase model in which consumers evaluate services by the amount of influence they have over the service encounter is the:
 A) role congruence model.
  B) perceived-control model.
  C) expectancy disconfirmation model.
  D) script perspective.
  E) servuction model.

Question 2

The term marketspace describes electronic marketplaces unbound by time or space.
 
 Indicate whether the statement is true or false

[Viet Thy]

Answer to Question 1

B

Answer to Question 2

True