All of the following are among the values delivered by e-business except
a. reach new markets.
b. build customer loyalty.
c. reduced access to information.
d. enhance human capital.
e. create new products.
Question 2
All of the following are effective e-negotiating practices EXCEPT:
a. Proofread the entire message including addressees
b. Use emoticons to counter the lack of nonverbal awareness
c. Forward e-mail negotiations to the other party's immediate superior for verification
d. Establish common ground and interests to build mutual trust
e. Use a blended negotiation
Normal lab values
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