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Author Question: The most important ingredient of a customer service program is a. its standards. b. superior ... (Read 86 times)

altibaby

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on: Jun 29, 2018
The most important ingredient of a customer service program is
 a. its standards.
  b. superior training of representatives.
  c. its activities schedule.
  d. high quality of representatives' performance capabilities.
  e. good form letters.

Question 2

Under this currency management method the purchaser pays a pre-established rate for a currency in the future to one of the major banks.
 a. Forward contract
 b. Futures contract
 c. Currency fluctuation contract
 d. Options contract


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millet

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Reply #1 on: Jun 29, 2018
Answer to Question 1

D

Answer to Question 2

a


altibaby

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Reply 2 on: Jun 29, 2018
Thanks for the timely response, appreciate it

patma1981

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Reply 3 on: Yesterday
Wow, this really help

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