All of the following contribute to the ever more complex ...

[Lisaclaire]

All of the following contribute to the ever more complex management of marketing processes except
 a. customized products.
  b. new distribution channels.
  c. multiple pricing options.
  d. new communications channels.
  e. mass production.

Question 2

Which of the following is not one of Deming's 14 points?
 a. Encourage education and self-improvement
 b. Institute leadership
 c. Take action
 d. Utilize numerical quotas and measurement by objective to motivate management
 e. Optimize the efforts of teams

[heinisk01]

Answer to Question 1

E

Answer to Question 2

e

[Lisaclaire]

Thanks for the timely response, appreciate it

[tanna.moeller]

YES! Correct, THANKS for helping me on my review