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Author Question: ___________________is the practice of having service managers spend time in the trenches for the ... (Read 122 times)

james0929

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on: Jun 29, 2018
___________________ is the practice of having service managers spend time in the trenches for the purpose of detecting when service recovery efforts may be needed.
 Fill in the blank(s) with correct word

Question 2

Understanding the concept that virtual identities are indeed real to consumers can help consumer-minded businesses and organizations cater better to customer wants.
 a. True
  b. False
 Indicate whether the statement is true or false


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carlsona147

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Reply #1 on: Jun 29, 2018
Answer to Question 1

Management by Walking Around

Answer to Question 2

True


james0929

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Reply 2 on: Jun 29, 2018
Wow, this really help

scottmt

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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