[Answered] A service failure occurs when a customer experience with the service falls short of their ...

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Author Question: A service failure occurs when a customer experience with the service falls short of their ... (Read 98 times)

washai

Hero Member
Posts: 523

on: Jun 29, 2018

A service failure occurs when a customer experience with the service falls short of their expectations.

Indicate whether the statement is true or false

Question 2

A

specifies which media will be utilized for advertising messages so that the desired target audience can

be reached.
a. media class
b. media plan
c. media vehicle
d. media mix

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Marked as best answer by a Subject Expert

mfedorka

Sr. Member
Posts: 324

Reply #1 on: Jun 29, 2018

Answer to Question 1

T

Answer to Question 2

b

washai

Hero Member
Posts: 523

Reply #2 on: Jun 29, 2018

Thank you

mfedorka

Sr. Member
Posts: 324

Reply #3 on: Jun 29, 2018

Happy to help you

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Author Question: A service failure occurs when a customer experience with the service falls short of their ... (Read 98 times)

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