[Answered] To be successful in overcoming customer dissatisfaction, all five steps of the service recovery ...

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Author Question: To be successful in overcoming customer dissatisfaction, all five steps of the service recovery ... (Read 77 times)

wenmo

Hero Member
Posts: 540

on: Jun 29, 2018

To be successful in overcoming customer dissatisfaction, all five steps of the service recovery process should be performed whenever a service failure occurs.

Indicate whether the statement is true or false

Question 2

Media buyers evaluate the audience reach, CPM, and timing of each buy.
a. True
b. False
Indicate whether the statement is true or false

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pami445

Sr. Member
Posts: 303

Reply #1 on: Jun 29, 2018

Answer to Question 1

F

Answer to Question 2

True

wenmo

Hero Member
Posts: 540

Reply #2 on: Jun 29, 2018

Thank you

pami445

Sr. Member
Posts: 303

Reply #3 on: Jun 29, 2018

No problemo

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