This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: All five steps of the service recovery effort should be attempted whenever customer disappointment ... (Read 44 times)

mmm

  • Hero Member
  • *****
  • Posts: 558
on: Jun 29, 2018
All five steps of the service recovery effort should be attempted whenever customer disappointment results in a feeling of
 a. victimization.
  b. annoyance.
  c. Both victimization and annoyance.
  d. Neither victimization nor annoyance.
  e. There is not enough information to answer the question.

Question 2

Popular franchise directories, which may be the primary first step in information collection for prospective franchisees include all but one of the following. Which should not be included?
 a. the Franchise Handbook
  b. the New York Times
  c. the Executive Guide to Franchise Opportunities
  d. the Franchise Opportunities Guide


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

courtney_bruh

  • Sr. Member
  • ****
  • Posts: 308
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

B. The New York Times is a newspaper with global reach and a multitude of diff3rent kinds of current information. The franchise directories are focused upon the franchise industry and its firms exclusively.


mmm

  • Member
  • Posts: 558
Reply 2 on: Jun 29, 2018
Excellent

epscape

  • Member
  • Posts: 335
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Recovery process of ancient DNA. Recovery process of ancient DNA.
Types of Health Insurance Service Coverage Types of Health Insurance Service Coverage
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Major steps in coagulation cascade Major steps in coagulation cascade
A random sample of 87 airline pilots recruited by an airline service had an average yearly ... A random sample of 87 airline pilots recruited by an airline service had an average yearly ...
Video: Neuron Structure Animation

For a complete list of videos, visit our video library