This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: All five steps of the service recovery effort should be attempted whenever customer disappointment ... (Read 94 times)

mmm

  • Hero Member
  • *****
  • Posts: 558
on: Jun 29, 2018
All five steps of the service recovery effort should be attempted whenever customer disappointment results in a feeling of
 a. victimization.
  b. annoyance.
  c. Both victimization and annoyance.
  d. Neither victimization nor annoyance.
  e. There is not enough information to answer the question.

Question 2

Popular franchise directories, which may be the primary first step in information collection for prospective franchisees include all but one of the following. Which should not be included?
 a. the Franchise Handbook
  b. the New York Times
  c. the Executive Guide to Franchise Opportunities
  d. the Franchise Opportunities Guide


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

courtney_bruh

  • Sr. Member
  • ****
  • Posts: 308
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

B. The New York Times is a newspaper with global reach and a multitude of diff3rent kinds of current information. The franchise directories are focused upon the franchise industry and its firms exclusively.


mmm

  • Member
  • Posts: 558
Reply 2 on: Jun 29, 2018
Wow, this really help

tranoy

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

The Centers for Disease Control and Prevention (CDC) was originally known as the Communicable Disease Center, which was formed to fight malaria. It was originally headquartered in Atlanta, Georgia, since the Southern states faced the worst threat from malaria.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

The U.S. Pharmacopeia Medication Errors Reporting Program states that approximately 50% of all medication errors involve insulin.

Did you know?

The most dangerous mercury compound, dimethyl mercury, is so toxic that even a few microliters spilled on the skin can cause death. Mercury has been shown to accumulate in higher amounts in the following types of fish than other types: swordfish, shark, mackerel, tilefish, crab, and tuna.

Steps in determining the structure of sperm whale myoglobin by x-ray crystallography Steps in determining the structure of sperm whale myoglobin by x-ray crystallography
Moderate to high physical activity in PE classes is one component of a successful prevention effort ... Moderate to high physical activity in PE classes is one component of a successful prevention effort ...
Envelope showing four options for placement of ancillary service endorsements. Envelope showing four options for placement of ancillary service endorsements.
The steps of wound repair. The steps of wound repair.
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Basic steps in hemostasis Basic steps in hemostasis
Video: Sigmoidoscopy

For a complete list of videos, visit our video library