In the mid-1800s, mass-circulation magazines began to make ...

[Yolanda]

In the mid-1800s, mass-circulation magazines began to make national advertising possible, and national advertising began to make national brands possible.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Even if it fails, it is better for a service provider to make an effort at service recovery than to make no recovery effort at all.
 
 Indicate whether the statement is true or false

[aburgess]

Answer to Question 1

True

Answer to Question 2

F

[Yolanda]

Excellent

[jomama]

TYSM