Author Question: Customer service does not really help the firm recover from failed service encounters. Indicate ... (Read 73 times)

joesmith1212

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Customer service does not really help the firm recover from failed service encounters.
 
 Indicate whether the statement is true or false

Question 2

Broadcast television, cable television, and national magazines have the largest and broadest reach of any of the media.
 a. True
  b. False
 Indicate whether the statement is true or false



mk6555

  • Sr. Member
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  • Posts: 310
Answer to Question 1

F

Answer to Question 2

True



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