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Author Question: Customer service does not really help the firm recover from failed service encounters. Indicate ... (Read 91 times)

joesmith1212

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on: Jun 29, 2018
Customer service does not really help the firm recover from failed service encounters.
 
 Indicate whether the statement is true or false

Question 2

Broadcast television, cable television, and national magazines have the largest and broadest reach of any of the media.
 a. True
  b. False
 Indicate whether the statement is true or false


mk6555

  • Sr. Member
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Reply #1 on: Jun 29, 2018
Answer to Question 1

F

Answer to Question 2

True


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