This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: According to Berry and Parasuraman, which of the following is NOT a guideline for a comprehensive ... (Read 43 times)

OSWALD

  • Hero Member
  • *****
  • Posts: 580
on: Jun 29, 2018
According to Berry and Parasuraman, which of the following is NOT a guideline for a comprehensive service quality information system?
 a. Measure service expectations
  b. Emphasize information quantity
  c. Capture customers' words
  d. Link service performance to business results
  e. Reach every employee

Question 2

The initial franchise fee is
 a. a one-time cost or fee born by the new franchisee
  b. a recurring cost or fee, every three or five years
  c. a one-time fee that is most often waived by the franchisor
  d. none of the above


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Sarahjh

  • Sr. Member
  • ****
  • Posts: 370
Reply #1 on: Jun 29, 2018
Answer to Question 1

b

Answer to Question 2

A. Initial franchise fee is just that: an initial or one-time fee. Often this fee is non-refundable if franchisor and prospective franchisee decide to part company prior to startup.


OSWALD

  • Member
  • Posts: 580
Reply 2 on: Jun 29, 2018
Great answer, keep it coming :)

T4T

  • Member
  • Posts: 348
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Did you know?

For high blood pressure (hypertension), a new class of drug, called a vasopeptidase blocker (inhibitor), has been developed. It decreases blood pressure by simultaneously dilating the peripheral arteries and increasing the body's loss of salt.

Cerebral aneurysm. A cerebral aneurysm is the abnormal dilation of arteries supplying the brain, whi Cerebral aneurysm. A cerebral aneurysm is the abnormal dilation of arteries supplying the brain, whi
American geriatrics society clinical guideline American geriatrics society clinical guideline
Comparison of Principles of Abstinence-Only and Comprehensive Sex Education in the Public School Sys Comparison of Principles of Abstinence-Only and Comprehensive Sex Education in the Public School Sys
The Limbourg Brothers, October, from Les Très Riches Heures du Duc de Berry. The Limbourg Brothers, October, from Les Très Riches Heures du Duc de Berry.
Diaphragm. Place the thumb on a spot along the diaphragm guideline, then flex the toe above that ... Diaphragm. Place the thumb on a spot along the diaphragm guideline, then flex the toe above that ...
Pearson's Comprehensive Medical Assisting Pearson's Comprehensive Medical Assisting
Video: Dissociative Disorders (Part 2)

For a complete list of videos, visit our video library