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Author Question: Digital/interactive agencies are those that have expertise in preparing communications for new ... (Read 44 times)

jasdeep_brar

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Digital/interactive agencies are those that have expertise in preparing communications for new media, such as the
  Internet, mobile marketing, and interactive television.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following is a characteristic of a moment of truth?
 a. Simple services have more moments of truth than complex services.
  b. All moments of truth carry the same significance for customer satisfaction.
  c. Each moment of truth possesses a single opportunity for failure.
  d. All of these are characteristic of a moment of truth.
  e. None of these is characteristic of a moment of truth.



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efwsefaw

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Answer to Question 1

True

Answer to Question 2

e




jasdeep_brar

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Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review


mcabuhat

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Reply 3 on: Yesterday
Excellent

 

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