This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following considerations is NOT a benefit of treating customer service as a strategic ... (Read 146 times)

123654777

  • Hero Member
  • *****
  • Posts: 585
on: Jun 29, 2018
Which of the following considerations is NOT a benefit of treating customer service as a strategic function?
 a. Customer service can be used as an information source.
  b. Customer service can be used as an input for service design improvements.
  c. Customer service provides opportunities to enhance customer relationships.
  d. Customer service enables the firm to be exceptionally reactive.
  e. All of these are benefits of treating customer service as a strategic function.

Question 2

When does a trade secret become enforceable?
 a. when it is developed
  b. when it is filed with a federal agency
  c. when a Confidentiality Agreement is signed
  d. when it is shared with a certain percentage of the firm's employees


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

annierak

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

A. In most business situations several peoplesometimes dozens of peoplemay be involved in developing and securing the trade secret. There are two ways that a trade secret owner can protect the information while sharing it with other people: by contract (Confidentiality Agreement) or by the existence of a special relationship, such as with an employee, where a duty of confidentiality and loyalty exists. A trade secret need not be filed with any federal agency in order to be enforceable.


123654777

  • Hero Member
  • *****
  • Posts: 585
Reply #2 on: Jun 29, 2018
Thank you :)


annierak

  • Sr. Member
  • ****
  • Posts: 340
Reply #3 on: Jun 29, 2018
Happy to help you


« previous next »
 

Did you know?

The most common childhood diseases include croup, chickenpox, ear infections, flu, pneumonia, ringworm, respiratory syncytial virus, scabies, head lice, and asthma.

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Congestive heart failure is a serious disorder that carries a reduced life expectancy. Heart failure is usually a chronic illness, and it may worsen with infection or other physical stressors.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Treating the breast-feeding mother Treating the breast-feeding mother
Treating the middle-aged adult Treating the middle-aged adult
A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
Envelope showing four options for placement of ancillary service endorsements. Envelope showing four options for placement of ancillary service endorsements.
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
Treating Kidney Failure Treating Kidney Failure
Video: Non-polar compounds - insolubility

For a complete list of videos, visit our video library