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Author Question: Which of the following considerations is NOT a benefit of treating customer service as a strategic ... (Read 149 times)

123654777

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on: Jun 29, 2018
Which of the following considerations is NOT a benefit of treating customer service as a strategic function?
 a. Customer service can be used as an information source.
  b. Customer service can be used as an input for service design improvements.
  c. Customer service provides opportunities to enhance customer relationships.
  d. Customer service enables the firm to be exceptionally reactive.
  e. All of these are benefits of treating customer service as a strategic function.

Question 2

When does a trade secret become enforceable?
 a. when it is developed
  b. when it is filed with a federal agency
  c. when a Confidentiality Agreement is signed
  d. when it is shared with a certain percentage of the firm's employees


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annierak

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Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

A. In most business situations several peoplesometimes dozens of peoplemay be involved in developing and securing the trade secret. There are two ways that a trade secret owner can protect the information while sharing it with other people: by contract (Confidentiality Agreement) or by the existence of a special relationship, such as with an employee, where a duty of confidentiality and loyalty exists. A trade secret need not be filed with any federal agency in order to be enforceable.


123654777

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Reply #2 on: Jun 29, 2018
Thank you :)


annierak

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Reply #3 on: Jun 29, 2018
Happy to help you


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