Which of the following is a possible negative impact of services technology?
a. dependence on the electric power grid
b. employment levels may fall in absolute terms
c. low-skill service workers may be replaced by automated technology
d. All of the above are possible negative impacts.
e. None of the above are possible negative impacts.
Question 2
Wherein the goal of the market-focused business strategy is to identify and supply product/service to discrete segments with promise of strong demand yet allowing for flexibility in meeting demand and where a firm can concentrate its internal resources describes characteristics of which of the following four market-focused business strategies?
a. initiator
b. early imitator
c. follower
d. market segmenter
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