A customer that visits a retailer and finds the service level to ...

[fox]

A customer that visits a retailer and finds the service level to be below their expectations is likely to become a repeat customer.
 
 Indicate whether the statement is true or false

Question 2

Which of the following is NOT an example of a financial performance goal?
 a. Increase return on assets from 8 percent to 9 percent.
  b. Increase asset turnover from 2.5 to 2.8.
  c. Increase market share by 20 percent.
  d. Increase space productivity by 5 percent.
  e. Reduce financial leverage from 2.1 to 2.0.

[Ptupou85]

Answer to Question 1

F

Answer to Question 2

C