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Author Question: When trying to improve gaps in the service encounter, management must raise customer expectations to ... (Read 61 times)

809779

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on: Aug 10, 2018
When trying to improve gaps in the service encounter, management must raise customer expectations to a level higher than the service provided.
 
  Indicate whether the statement is true or false

Question 2

Where were the Fred Harvey restaurants located?
 
  a. Monaco
  b. Southwestern Ireland
  c. Southwestern United States
  d. Throughout Scotland
  e. Throughout Wales


1_Step_At_ATime

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Reply #1 on: Aug 10, 2018
Answer to Question 1

FALSE

Answer to Question 2

C


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