Which of the following is NOT a salesmanship factor measured by ...

[deesands]

Which of the following is NOT a salesmanship factor measured by the customer service and sales enhancement audit?
 a. Merchandise knowledge
  b. Customer contact
  c. Needs clarification
  d. Active selling
  e. Suggestion selling

Question 2

Which of the following would be an example of a market performance objective for Record World?
 a. Open or acquire five to ten stores over the next year.
  b. Increase this year's net profit margin by 3 percent over last year.
  c. Improve public relations with customers by holding two major in-store events per six-month season.
  d. Increase labor productivity by 12 percent over the next six months.
  e. Increase return on assets from 12 percent to 15 percent over the next 12 months.

[Loise Hard]

Answer to Question 1

B

Answer to Question 2

A

[deesands]

Thanks for the timely response, appreciate it

[raili21]

Gracias!