Author Question: Which of the following is NOT a salesmanship factor measured by the customer service and sales ... (Read 23 times)

deesands · **on:** Jun 29, 2018

Which of the following is NOT a salesmanship factor measured by the customer service and sales enhancement audit?
a. Merchandise knowledge
b. Customer contact
c. Needs clarification
d. Active selling
e. Suggestion selling

Question 2

Which of the following would be an example of a market performance objective for Record World?
a. Open or acquire five to ten stores over the next year.
b. Increase this year's net profit margin by 3 percent over last year.
c. Improve public relations with customers by holding two major in-store events per six-month season.
d. Increase labor productivity by 12 percent over the next six months.
e. Increase return on assets from 12 percent to 15 percent over the next 12 months.