In the fast-food industry, Ritzer says that the absence of waiters and waitresses, the limited seating, and the drive-through windows are designed for which of the following?
a. efficiency of the sale
b. predictability of the servings
c. calculability of products
d. control over uncertainty
Question 2
Which of the following is cited by Ritzer as an example of the robotic nature of the work done by McDonald's employees?
a. they speak with a mechanical voice
b. their parts need increasing maintenance
c. cash registers have the prices of each item programmed into them
d. the parking lots are swept by broom
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