Balanced scorecard. Following is a random-order listing of ...

[serike]

Balanced scorecard.
 
  Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.
 
  Required:
  For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.

Question 2

A book of original entry is known as a
 a. ledger account.
   b. general ledger.
   c. trial balance.
   d. journal.
   e. T account.

[connor417]

Answer to Question 1

Strategic Performance
Perspectives Objectives Measures

 Financial  Increase shareholder value  Earnings per share
 Net income
 Return on assets
 Return on sales
 Return on equity
 Product cost per unit

 Increase profit generated  Profit per salesperson
by each salesperson

 Customer  Acquire new customers  Number of new customers
 Retain customers  Percentage of customers retained
 Develop profitable customers  Customer profitability
 Customer cost per unit

 Internal Business  Improve manufacturing  Percentage of defective
Process quality product units
 Introduce new products

 Minimize invoice error rate  Percentage of error-free invoices
 On-time delivery by suppliers  Percentage of on-time deliveries
by suppliers
 Increase proprietary products  Number of patents

 Learning and  Increase information system  Percentage of processes with
Growth capabilities real-time feedback
 Enhance employee skills  Employee turnover rate
 Average job-related training
hours per employee

Answer to Question 2

d

[serike]

Thanks for the timely response, appreciate it

[bulacsom]

Excellent