Author Question: Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, ... (Read 45 times)

serike · **on:** Jul 6, 2018

Balanced scorecard.

Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard.

Required:
For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.

Question 2

A book of original entry is known as a
a. ledger account.
b. general ledger.
c. trial balance.
d. journal.
e. T account.

connor417 · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

Strategic Performance
Perspectives Objectives Measures

Financial Increase shareholder value Earnings per share
Net income
Return on assets
Return on sales
Return on equity
Product cost per unit

Increase profit generated Profit per salesperson
by each salesperson

Customer Acquire new customers Number of new customers
Retain customers Percentage of customers retained
Develop profitable customers Customer profitability
Customer cost per unit

Internal Business Improve manufacturing Percentage of defective
Process quality product units
Introduce new products

Minimize invoice error rate Percentage of error-free invoices
On-time delivery by suppliers Percentage of on-time deliveries
by suppliers
Increase proprietary products Number of patents

Learning and Increase information system Percentage of processes with
Growth capabilities real-time feedback
Enhance employee skills Employee turnover rate
Average job-related training
hours per employee

Answer to Question 2

d