Customers typically shift to a new technology in large numbers ...

[ishan]

Customers typically shift to a new technology in large numbers once the new technology improves to the point where it surpasses the old technology on the dimensions that customers' value.
 
  Indicate whether the statement is true or false

Question 2

Which attribute is defined as one that does not provide any additional satisfaction to customers as performance becomes more functional but whose absence makes customers dissatisfied?
 
  a. must haves
  b. delighters
  c. linear satisfiers
  d. indifferents

[briseldagonzales]

Answer to Question 1

True

Answer to Question 2

a

[ishan]

Correct answers!

[briseldagonzales]

Great! Please up vote