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Author Question: Following a customer complaint, ABC Mfg. formed a problem solving team to find out why the system ... (Read 241 times)

s.tung

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on: Jul 6, 2018
Following a customer complaint, ABC Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.
 
  A) delayed corrective action
  B) immediate corrective action
  C) basic corrective action
  D) preventive corrective action

Question 2

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?
 
  A) Nothing. The deviation is insignificant.
  B) Revise the goal. If the team sold more than the goal, obviously the goal is too low
  C) Wait. See if the performance is duplicated next month before taking any action.
  D) Celebrate. Any achievement beyond the goal is deserving of a celebration.


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micaelaswann

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Reply #1 on: Jul 6, 2018
Answer to Question 1

Answer: C

Answer to Question 2

Answer: A


s.tung

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Reply #2 on: Jul 6, 2018
Thank you


micaelaswann

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Reply #3 on: Jul 6, 2018
No problemo


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