When individuals engage in ________, they coast on the group's effort because their particular contributions cannot be identified.
A) task conflicts
B) gainsharing
C) retaliating
D) process gains
E) social loafing
Question 2
As part of their sales training, the staff at Penny Stores is encouraged to build personal relationships with the store's patrons.
Apart from receiving product training, the staff is taught to follow a scripted sales process wherein they must greet the customers, introduce themselves, and enquire about their purchase. They are also encouraged to engage in casual conversation with the customer. In a recent survey conducted by the marketing department, it was revealed that customers were dissatisfied with the level of service at Penny Stores. Which of the following, if true, best explains this situation?
A) Customers come to Penny Stores to make high-involvement purchases.
B) Customers associate superior service with efficiency and not friendliness.
C) Penny Stores offer an extensive range of consumer products.
D) The training period for the staff is three weeks long.
E) The staff at Penny Stores is friendly but not familiar.
shelducks, genus Tadorna, are a group of large birds in the Tadorninae subfamily of the Anatidae
Dominance relationships among individuals play an important role in many primate societies.
Group Studying
Forearm application to engage the common fascial restrictions in the trapezius and levator scapula ...
Reduction of the carbonyl group on a sugar
Group of Ants