When individuals engage in ________, they coast on the group's effort because their particular contributions cannot be identified.
A) task conflicts
B) gainsharing
C) retaliating
D) process gains
E) social loafing
Question 2
As part of their sales training, the staff at Penny Stores is encouraged to build personal relationships with the store's patrons.
Apart from receiving product training, the staff is taught to follow a scripted sales process wherein they must greet the customers, introduce themselves, and enquire about their purchase. They are also encouraged to engage in casual conversation with the customer. In a recent survey conducted by the marketing department, it was revealed that customers were dissatisfied with the level of service at Penny Stores. Which of the following, if true, best explains this situation?
A) Customers come to Penny Stores to make high-involvement purchases.
B) Customers associate superior service with efficiency and not friendliness.
C) Penny Stores offer an extensive range of consumer products.
D) The training period for the staff is three weeks long.
E) The staff at Penny Stores is friendly but not familiar.
Distribution of bonding and outer nonbonding electrons in the peptide group
Both humans and apes readily engage in learned imitative behavior.
Lateral Group of Descending Motor Tracts
Basic Food Group Choices for a 1,200 Calorie Eating Plan
Shaking. A form of coarse vibration to a muscle or muscle group.
Group of Ants