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Author Question: Giving service-contact employees the discretion to make day-to-day decisions on job-related ... (Read 49 times)

newbem

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on: Jul 7, 2018
Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is a criticism of spiritual organizational cultures?
 
  A) inhibition of employees' expressions and emotions
  B) incompatibility between profits and spirituality
  C) lack of openness with stakeholders such as customers and suppliers
  D) absence of employee empowerment


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emsimon14

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Reply #1 on: Jul 7, 2018
Answer to Question 1

Answer: TRUE

Answer to Question 2

Answer: B


newbem

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Reply #2 on: Jul 7, 2018
Thank you


emsimon14

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Reply #3 on: Jul 7, 2018
No problemo


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