Giving service-contact employees the discretion to make ...

[newbem]

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is a criticism of spiritual organizational cultures?
 
  A) inhibition of employees' expressions and emotions
  B) incompatibility between profits and spirituality
  C) lack of openness with stakeholders such as customers and suppliers
  D) absence of employee empowerment

[emsimon14]

Answer to Question 1

Answer: TRUE

Answer to Question 2

Answer: B

[newbem]

Thank you

[emsimon14]

No problemo